1. In a situation where there is a complaint from a member of staff or a parent, an attempt should first be made to resolve the situation verbally. Parents should speak directly to the child’s key worker and staff to their line manager. If this does not resolve the issue, they should then put the complaint in writing where it becomes a formal complaint to be investigated by senior management.
2. Management should be made aware of all minor complaints that are made to key workers via the Managers log of concerns into which staff log all verbal complaints.
3. Those making a formal complaint will be informed that they will receive a written response within 28 days.
4. Managers will investigate all formal complaints and make every effort to reach a satisfactory resolution, with the help of the Management Committee if necessary. Contact numbers are:
• our Principal, Didi Mrs.Sasmita Panigrahi,09556545686
5. Where a complaint has been made, a copy of the findings will be sent by email or otherwise to the complainant and to the person complained about, and also be available on the school premises.
6. All allegations against staff or volunteers should be immediately brought to the attention of the Manager. Children’s Social Care can also be informed.
7. Where a complaint has been made against a member of staff or volunteers concerning an issue of Child Protection, suspension will be considered when:
• there is a cause to suspect a child is at risk of significant harm or
• The allegation warrants investigation by the police or
• The allegation is so serious that it might be grounds for dismissal
8. Any disciplinary investigation should be carried out once the child protection investigation has been completed
9. If you have a complaint on a matter of child protection concerning the Manager/ Head teacher, you should contact Childrens’ Social Care directly.
Anandam Early Years Behaviour Management.

PRINCIPLES OF ANANDAM'S BEHAVIOUR POLICY

At Anandam Kids School we believe that children and adults flourish best in an environment in which everyone knows what is expected of them and children are free to develop their play and learning without fear.

These principles can be summarized as follows:

 Anandam promotes mutual respect and encouragement between all adults and children in the school community.
 Anandam wants to inspire children with a spiritual vision of their lives helping them to know that they are not just their bodies and mind but an eternal and precious part of creation.
 Ananadm promotes individual welfare motivated by the spirit of promoting collective welfare.
 Anandam promotes teachers to become themselves the personification of the qualities and behaviour expected from their students.
 To develop physical, mental and academic capabilities through yoga, meditation, sports, play and through the Early Years Foundation Stage (EYFS).
 To facilitate personal growth in areas such as morality, integrity, self-confidence, self-discipline, co-operation, teamwork leadership ability through planned and spontaneous activities, circle times, role play, story times and by adults acting as role models for the children.
 To awaken a thirst for knowledge and love of life long learning.
 To equip students with academic and practical skills necessary for life and for higher education.
 To develop a sense of aesthetics and appreciation of culture and to infuse the curriculum with literature, art, drama, music and dance.
 To encourage a universal outlook, free from discrimination based on religion, race, creed or sex, and to foster a respect for all cultures through our curriculum and planned activities.
 To develop independent problem solving skills and a benevolent rational intellect supporting the development of characteristics of effective learning. An awareness of schemas amongst staff helps with observations and planning relevant to the child’s interests.
 To promote an awareness of ecology in its broadest sense - the realization of the inter-relatedness of all things - and to encourage respect, care and universal love for all.
 To apply what is learned to practical life and to encourage students to become active and responsible members of society. Our behaviour policy is read by all new staff. Parents are informed of it through the prospectus and the time of enrolment.

PROMOTION OF GOOD AND POSITIVE BEHAVIOUR

Anandam school encourages personal growth in areas such as morality, integrity, self confidence, self discipline, co-operation, teamwork, leadership ability.
Good behaviour as defined by the Nursery Class Rules (see Appendix), is encouraged and acknowledged throughout the nursery by verbal acknowledgment and praise for developing intrinsic motivation and sometimes, for extrinsic motivation we reward them with:
 Certificates, Prizes, Mystery bags
 Treats
 Books
 Collective stars in night sky
 Trips
Children are encouraged to develop, discuss and review the nursery class rules thereby having a sense of ownership and co-operative participation.

Promotion of Good Standards of Behaviour

1. Undertaking annual review of the behaviour policy and provide regular training for staff in effective behaviour management.
2 Developing our focus on promoting positive behaviour by evaluating and developing our use of incentives and rewards
3 Using Circle time, meditation and yoga time daily as a forum to work together with positive songs, sharing of ideas, and a time to encourage personal and collective positive reflection in age / stage appropriate way. We adapt what we do with older group to ensure it is effective and enjoyable for the younger ones.
4. Adults are trained / experienced in child development in order to have realistic expectations of young children’s behaviour and Personal, Social and Emotional Development.
5. Adults plan and provide interesting and engaging activities based on accurate observations of children’s interests and development stages, to minimise potential time s of boredom or conflict
6. Adults ensure there are sufficient recourse and toys / activities for all children to take part without over long waiting times leading to conflict – they use language / explanations to support children waiting their turn as well as visual and auditory aids (e.g. sand timers / cooker timers)
7. Adults are models for children, remembering to say please/ thanks you & sorry
8. Activities that support key social skills such as turn taking or sharing, are planned and provided in age / stage appropriate ways, e.g. VERY small groups with VERY short waiting times.

BEHAVIOUR MANAGEMENT POLICY

We all know how difficult it can know how to deal with a child's challenging actions and behaviour effectively. As carers, we strive to support our children and their families in a positive way.
1. We won't label the children as 'naughty'; it is their behaviour we are not pleased with, not them.
2. We will deal with all inappropriate behaviour with consistency, so the children know they have boundaries.
3. We will not shout at the children or use threats as a way to deal with challenging behaviour.
4. We will praise and encourage good behaviour and kindness.
5. We will discourage negative behaviour and try to intervene before an incident occurs, if possible to distract their attention to another activity.
6. When dealing with tantrums or challenging behaviour we aim to be consistent in supporting our collective approach. E.g. High Scope Conflict Resolution, thinking time.
7. We will talk to the children on their level; we will not shout or speak harshly to them but try to explain why their action or behaviour is unacceptable.
8. We will encourage the children to have respect for one another as well as the toys and equipment. Adults will equally show respect for children and equipment
9. We will discourage the children from throwing or being destructive with the toys and from pushing, hitting or being unkind to one another in a physical or an emotional way.
10. Should the child continue to behave disruptively, we will remove them from the situation for a 'thinking time' period to calm down, then we will acknowledge their feelings and talk about why their actions were unacceptable.
Possible Behaviour Concerns
• Physically aggressive behaviour towards staff, parents/carers or other children
• Failure to co-operate/unwilling to share, depending on child’s age / stage of development.
• Non-compliance with nursery rules (see appendix)depending on age / stage of development
• Deliberate spoiling of materials/equipment
• Verbal abuse (e.g. swearing), temper tantrums that are not age appropriate
• Difficult behaviour at meal times depending on age/stage of development with careful regards as to adult expectation.
• Sexual awareness inappropriate to the age (also, see our child protection policy)
Every Child is Unique.
We aim to be realistic in our expectations of children in our care taking into account the child's age and stage of development and also aim to be aware at all times of any underlying reasons or causes that might explain the behaviour concern.

DISCIPLINE GUIDELINES

• We aim to promote positive behavior in children, we do this through:
• Talking to children and explaining activities, rules and routines beforehand so that children aren’t reprimanded for something they had no awareness of
• Planning activities and routines that are age / stage appropriate and ensuring that all children have opportunities to take part without excessive waiting times
• Playing with the children, being on hand to intervene early, should it be necessary to avoid potential conflict
• Encouraging children to verbalize how they feel and verbalize their requests….narrating and naming for pre-verbal / non-verbal children • Through this we reduce the need to implement any discipline
No child will be smacked, roughly treated or verbally or emotionally belittled. All behavior will be dealt with by:
• Speaking directly to the child and explain why their behaviour is unacceptable.
• Listening to children to find out why they are upset / angry and giving them the opportunity to say how they feel, why they acted in the way they did.
• Distracting child's attention.
• Removing the child from the source of disruption and involving them in an alternative activity. • Giving the child/children concerned the opportunity to talk about their behaviour, why they thought it happened and give ideas and opinions on how to solve their problems/manage their behaviour.
• Giving them the time and space to calm down and reflect on their behaviour.
• Offering the opportunity of a physical outlet of their aggression by means of physical play.
• Asking them to choose what they would like to do as an alternative.
• Pointing out examples of positive behaviour, sharing and kindness by other children on a 'walk about' with the teacher
• Encourage them to play a part by apologizing to the person they have hurt/offended as appropriate for their stage of development
• Following that, encourage the child that has been hurt to speak to the offender and say what they would like to see happen.
In the case of an emergency risk assessment to prevent personal injury or serious damage to property, a physical action may be required. We will ALWAYS tell parents in these cases and record any physical intervention we have made
By liaising closely with the staff team, manager and parents/carers, we would hope to be able to overcome any problem. However, if we feel it necessary, we will seek advice, with parental permission, from outside agencies, such as speech therapists, educational psychologists, etc and implement any plan of action they recommend. In extreme cases of serious disruptive behaviour and where all efforts made have failed to overcome the problem, we aim to support parents / families to find more appropriate childcare that can best meet their child’s needs.

POLICY ON VERBAL BEHAVIOUR MANAGEMENT

It is central to our philosophy that all staff members should act as positive role models at all times towards the children, their colleagues, parents and the school. Any issues or problems arising with the children, other members of staff or parents should be discussed in private with the Manager/Principal of the school. The passing of negative comments about parents, other staff or children is not acceptable.
We recognize that children will occasionally pick up an unacceptable word or phrase from a variety of sources e.g. older family member, TV, public spaces etc.
We work alongside parents and carers to support the child in using more acceptable phrases and discouraging those inappropriate words used such as swear words, racial comments, aggressive words e.g. 'shut-up'. We recognise that often children are just repeating what they have heard and do not understand its meaning. If this happens, parents will be informed and the circumstances explained. We do not single out individual children in these cases, we will use group / circle times to talk generally to children about feelings, appropriate or inappropriate comments They will be asked to work alongside staff, with the nursery policy to encourage alternative words e.g. 'be quiet please'.
The incident may be written down and recorded in the incident book for monitoring purposes. If the issue is not resolved, we will follow the discipline guidelines procedure as stated above.

PARENTS BEHAVIOUR POLICY

Parents are subject to appropriate behaviour towards their child or other children in our care. Please also refer to our Child Protection Policy.
We do not find any of the following acceptable examples of a parent’s actions and could ask the parents to leave the premises immediately or on a permanent basis if they were to:
1. Smack their child in the nursery or threaten them physically
2. Threaten to smack or hit another child on our premises
3. Encourage their child to smack, push or physically attack another child.
4. Use foul language or threatening behaviour towards staff, children or any other parents on the premises
5. The usage of a mobile phone is strictly prohibited while in the school premises.
6. Should any parent have a concern about the behaviour of any staff member, they should in the first instance speak to the manager

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